Return Policy

At Pure Beam, we prioritize your satisfaction and safety. To ensure the highest level of reliability, every single LED bulb we sell undergoes a rigorous quality test before it is packaged and shipped to you. We believe in our products, and we want you to have total confidence in your upgrade.

1. Our Quality Commitment

Because every unit is manually tested prior to dispatch, "dead-on-arrival" issues are exceptionally rare. However, if you believe you have received a faulty item, we are here to make it right. If a product fails due to a manufacturing defect within 30 days of purchase, we will provide a replacement at no additional cost.

• Process: Please contact us with your order number and a photo or short video demonstrating the defect.

• Resolution: Upon verification, we will arrange for a replacement to be shipped to you or coordinate a local exchange.

2. Installation Disclaimer

We are not responsible for damage caused by improper installation or modifications to the vehicle’s electrical system.

• Compatibility: Please verify that your vehicle is compatible with the H4 bulb type before purchasing.

• Professional Advice: If you are unsure about the installation process, we highly recommend having a qualified auto-electrician or mechanic install the bulbs to ensure safety and performance.

3. How to Initiate a Return

To start a return or warranty claim, please email us with the following details:

• Subject: Return Request - [Order Number]

• Description: Briefly explain the reason for the return (e.g., "Defective," "Incorrect Item").

• Proof of Purchase: Attach a copy of your receipt or invoice.

Once your request is received, our team will review the details and provide instructions on the next steps.